Necesito Un Trastero en Tetuán, Madrid

After I left the trastero I found rats signs in my things. I tried to speak to people from NUT, a lady call me after I have sent an email and she was impolite, saying that I should have warned them when I was at the trastero. She finished by ending the conversation, faking that she does not understand what I am saying. I am sorry that I used this trastero and I do not recommend it at all, unless if you want to have rats traces. If anyone knows where I can officially complain about this (hygiene service etc) please let me know. PS: I cannot reply to the owner reply to my message, just an update: I wrote to this address and today someone called me, but I kindly asked to be contacted later and there was no more call. Also, when a lady called me the first time after I complained on the address from Tetuan, last Wed I received a call and the lady didnt believe me that the trastero had rats and she hung up the phone in my face. So I am sorry, but I do not believe you take clients nor hygiene seriously. You were recommended by a friend, but I would never recommend you to other people, its simply disgusting to find rats traces in all my things.