Storemore San Sebastián de los Reyes | Trasteros

Good morning. I wanted to leave this review about Storemore in San Sebastián de los Reyes. We contacted them in an emergency, after having a bad experience with another company in the same sector. From the very first moment, both the service we received by phone and in person was quick, friendly, and efficient. They answered all our questions and helped us solve our problem. I also recommend these storage facilities for their accessibility. Thanks to the app, you can easily access your storage unit at any time. We are delighted that we chose Storemore.

They are very professional, both in their phone support when I asked about the storage unit dimensions I needed, and in the removal and transport of my belongings. Five or six people arrived at 8:00 a.m. and in an hour and a half they disassembled and packed the furniture and its contents, consulting with me every step of the way. I couldn't go with them, but they kept me informed and gave me advice, even sending me photos of the finished result. Two days later I went back to pick up more things, and everything was in perfect order. Highly recommended.

We'd been looking for a storage unit for a while, and in that search, we came across this franchise and kept putting off making a decision. Until the day came when we absolutely had to use it. We just called and got an immediate response, with three options offered based on our location, and this one has been fantastic. Everything is great in terms of infrastructure; it's clean, well-signposted, has a manual loading dock, parking, and I think the organization of the spaces is excellent. They have an on-site administrative office where they guide you from the start, explaining how the app works and that you'll have all the keys to the unit and your storage space. The administrative process was handled by phone without any problems, from calculating the size of the unit to paying the contract. You can pay online through a link, which makes things much easier, and then complete the paperwork at the administrative office located at each branch. The branch has amenities. This branch has very easy and spacious access, allowing you to enter easily with any type of vehicle. You can sign a contract according to your needs, from one month to as long as you require.

I've always needed a storage unit, and discovering this company has been a dream come true. Esther and Daniel, two incredibly friendly people, helped me. They were exceptionally helpful and their professionalism is hard to find everywhere. My impression from day one was wonderful. They treated me brilliantly, and it's clear that Esther and Daniel aren't just focused on profit, but on the care and satisfaction of their customers. I'm very happy with the facilities. They have top-notch security, and I've never had any problems. The storage space is in perfect condition, and they offer a completely professional and personalized service. I highly recommend them if you're looking for excellent service and perfectly equipped facilities.

Amazing facilities with amazing people that are super attentive to your needs. Super modern and clean ! 10* + !!!