Review completa de Tu Trastero con opiniones reales de usuarios, precios actualizados y análisis detallado de sus 20 centros en 6 ciudades.
Great, super comfortable, with good security and a good price, the service was 10/10, and they handled everything for me over the phone and very quickly, highly recommended.
Centro: Tu Trastero® - Alquiler de Trasteros Valladolid
This is the second time I've rented a storage unit from them (the first was in Madrid-Barajas) and, as usual, the service was excellent, with clear and precise directions, and very good value for money. Highly recommended.
Centro: Tu Trastero® - Alquiler de Trasteros Valladolid
Very efficient company, I have had a good experience with them. They explain everything clearly and when I've had any issues, they've sorted it out straight away. Overall, a great service.
Centro: Tu Trastero® - Alquiler de Trasteros Sevilla
The space is fully equipped with everything you need to store your belongings. From the start, I was greeted by a very friendly guard who made everything clear. The warehouse is secure and inspires confidence.
Centro: Tu Trastero® - Alquiler de Trasteros Sevilla
Good cleanliness and excellent service from the maintenance person. Helpful and attentive.
Centro: Tu Trastero® - Alquiler de Trasteros Sevilla
Until recently, we had to use their services, and they're quite good, with forklifts and loading/unloading docks practically inside the facility. They sell everything you could possibly need, from padlocks to cardboard boxes for storage, and so on. They operate 24 hours a day, with the office open during normal business hours. Their prices are good, and we had a great experience.
Centro: Tu Trastero® - Alquiler de Trasteros Sevilla
The facilities are very clean and safe, and the staff is very friendly and attentive. The rental process was quick and easy. I highly recommend it!
Centro: Tu Trastero Majadahonda
My experience with this company was a 10/10. I totally recommend it. Storage are clean, organized and safe m
Centro: Tu Trastero® - Alquiler de Trasteros Chamartín
Brilliant service to storage or to move your things
Centro: Tu Trastero® - Alquiler de Trasteros Chamartín
Clean, simple, and organized. A good storage unit in the heart of Chamartín. The loft storage unit is cheaper, and even though it's a bit harder to store things, the stairs there make it easy to move your belongings.
Centro: Tu Trastero® - Alquiler de Trasteros Chamartín
The company is a highly unprofessional Spanish company. Their way of doing business is close to being a scam ! One year ago, i moved from another storage company where I was for many years, since Tu Trastero was a little bit closer and offered the same price. I was assured that prices remain similar (inflation adjusted) with the next contract renovation. After 1 year, they increased the price by over 50% ! Its a joke and I can only warn people to not fall into the same trap as myself. They have zero interest in you as a customer, only the fast money counts. I was lucky and my old trastero offered me the old price and i moved back. What a waste of money and energy !
Centro: Tu Trastero® - Alquiler de Trasteros Hortaleza
Poor service from the employee who attended to me outside of regular hours, after I reported an emergency. The 24/7 contact method isn't as easy as advertised on the door.
Centro: Tu Trastero® - Alquiler de Trasteros Alcorcón
As already mentioned in a previous post, I can confirm that everything was easy and pleasant at first. I had to complete all the paperwork by phone and email since I was outside of Valladolid. When we arrived with the moving truck, "the worker" (which I'll explain shortly) couldn't tell us where my storage unit was or anything else, apart from the little she said in a tone of "you're bothering me." While there, we noticed that the fire safety system consisted of several extinguishers in the hallways. If something really happens, we'd have to figure out who would use them all to prevent it from getting worse. Their bathrooms or restrooms consist of one toilet bowl that's always dirty, one sink, one full wastebasket, and no toilet paper or hand paper. This isn't just a one-day experience, and I have photos. On some occasions, I've found "the worker" exercising on a treadmill in the "office" or with a beach towel on each side and her feet on the desk. In September of this year, they charged me €151 just like that. I contacted the "worker in Valladolid" by email, since, given what I've seen, I'd rather have it that way. She didn't resolve any issues, so I called the central office in Madrid the next day. A very nice girl, Marta, told me that it was indeed a mistake and that they would refund me €120 starting September 20th. I find it incredible that I have to wait almost a month for my own money due to their mistake. I informed them in due time that my contract was up on the 30th, and at the beginning of October, they sent me an email with the "settlement," for which I asked for explanations up to three times and am still waiting. Supposedly, they have to refund me €4 and something, and from the beginning of October, I have to wait two months until after November 20th. The company or its franchise in Valladolid is incredible. I don't recommend it at all. Look for other companies that don't cause problems, just make things easier, and are in the same industrial estate.
Centro: Tu Trastero® - Alquiler de Trasteros Valladolid
They sell it as a very nice deal, but it's not that nice. When signing a contract, everything is easy and pleasant, but when it comes to canceling the contract, it's all obstacles. You have to give 7 days' notice, okay? They say they'll send you the documentation within those 7 days to sign, and once that's done, they'll refund you the days you haven't used the storage unit, for the entire month you've already paid for. My cancellation date expired 3 days ago (10 days since I notified them of my cancellation), but they still haven't sent me the documentation to sign the cancellation or the refund for the days paid for and unused. You call, a voicemail comes up, and either they don't answer and it hangs up, or another voicemail comes up saying they're busy and it hangs up. When they pick it up and spend several minutes looking at your file, the sound starts to cut out, like in the movies when they pretend to be cut off because they don't want to talk (if it weren't something serious, I swear I'd burst out laughing). Just when you manage to understand something, it turns out that person doesn't have the sick leave and has to pass it on to someone else, who then calls you to confirm you've received it. And so the hours go by, and it doesn't arrive, or they call, or anything. I still haven't signed the cancellation or received my money. THINGS THEY DON'T TELL YOU and that you have to keep in mind (because it's in the contract): Cancellation fees: €6 + VAT Time it takes to refund your paid but unused balance: 2 months. Facilities: Access to the warehouse is on a ramp, with a significant slope, which makes loading and unloading certain items quite difficult. Cleaning? In spring, the warehouse is full of pollen and lint. It hasn't been cleaned like this for almost a month. The entrance hallways and the inside of the storage room are full of pollen and lint because the ceiling is made of braided wire, and everything gets in. Putting all the dirty belongings in there. I could go on, but I'm not going to waste any more time. Honestly, I wouldn't hire them again, nor do I recommend them. EDIT: Once I received the documentation, it arrived with the payment for the remaining days miscalculated and the communication date incorrectly indicated. The second time it arrived, it was fine. It's another matter of how they balance the payment, which is completely unfounded and a real shame. Now I have to wait two months for my money back. Anyway, pathetic.
Centro: Tu Trastero® - Alquiler de Trasteros Valladolid
Expensive and over-priced. As the roof is open our locker and all our furniture was filled with leaves, dust and dirt. They charged 87€ for a tiny locker half the size of a bathroom. I addressed all of these concerns in an email and they never responded. I was not satisfied with the customer service at Tu Trastero.
Centro: Tu Trastero® - Alquiler de Trasteros Alcobendas












Encuentra el mejor trastero al mejor precio. Compara opciones en tu zona.