Tu Trastero® - Alquiler de Trasteros Móstoles

Extraordinary service at all times. What stands out most is how well they provide information about all the details of the contract and how to use the service. They are very professional, use clear language, and clarify any questions you may have with transparent and accurate information: everything happens just as they explain it to you. The facilities are splendid, clean, and well-maintained, and you have plenty of materials at your disposal for transporting anything you want to leave in the storage unit. The customer service is superb. There's an intercom at the facilities to communicate with them, and they resolve all problems very quickly. On the downside, the times I've been there, the trash bins are always quite full, which makes it a bit difficult to clean up as you would like. However, it's still appreciated that there's a dedicated room with three bins (two for paper and cardboard and one for plastic).

As a customer of Tutrastero in Móstoles during my move, I am delighted with their service. The facilities are excellent in every way: 1. **Security**: The video surveillance cameras and keyed gates provide peace of mind, and access via private code is very secure. 2. **Cleanliness**: The spaces are spotless, making it easy to store my belongings. The atmosphere is very pleasant; there's even background music! 3. **Clear Instructions**: The directions for accessing the storage unit and the freight elevator are precise and easy to follow. 4. **Personalized Attention**: Although there are no staff members on-site, customer service by phone is quick and efficient. In short, for me, Tutrastero is more than just a storage unit; it's a reliable solution for storing my belongings. I highly recommend their services!

We have a storage unit in Móstoles and are very happy with the location and size. It feels bigger. The salesperson, Jesús, was incredibly helpful and made us a spectacular offer. He was extremely professional and everything was correct. The contract was consistent with what we discussed and everything matched. There's no fine print. Everything was super controlled with a long password, which I prefer, but it's more secure and harder to locate. The place is very clean and tidy, and there's a variety of tools for moving things. Everything is very practical. The only drawback is the freight elevator, which is a bit dated, but it works quite well. Everything else is new and in perfect condition.

Spacious and with excellent parking. The staff is very friendly. They can deliver packages and leave them there if the customer can't be present. My least favorite thing is having to enter so many passwords to get in and out of the building.

Honestly, after looking at many storage units, this is one of the most affordable you'll find. I've been to many, and they were way over the top with the price. Regarding the people at Tu Trastero, they're very friendly; they quickly answer any questions over the phone. They seem honest and serious. I called to learn a little more about their storage units, and they quickly arranged a guided tour for me, plus they were very attentive. When you arrive at the storage unit, it's a pleasure. The facilities are spacious, monitored by cameras everywhere, there are alarms everywhere, they're super clean, and you have every facility for unloading and transporting merchandise (adapted unloading docks, pallet jacks, transport carts, etc.). Let me tell you, they unloaded a trailer in no time. The storage units vary depending on the size you select: spacious, clean, and of more than decent quality. It's absolutely worth it for those people whose house is full of junk to store their work documents, etc. Without a doubt, the best choice I've made. Best regards to Victor and Jose, always very cordial.