autoalmacenaje.com | Trasteros y mini-almacenes en Gijón

SCAM ALERT! These types of storage units are very convenient for keeping things, but I recommend you be very careful when emptying them. In my case, when I told them I was going to vacate the unit, they became very unprofessional and made it very difficult. They refused access to the unit after 5 PM and wouldn't let me leave my things anywhere for a few hours. They refused to pay for an extra month so they could empty it out calmly... all this after I'd been a customer for 5 years. Ironically, they only offered to throw my things away, and it didn't even take them 15 minutes, or at least that's what they said. A total scam. Oh well, some people are just good for nothing more than this. Response: Professional, you say? For five years I've paid in 6-month increments, which you've always loved. You're talking about debt, but tell me something, do I owe you anything? I don't need to give you any excuses or stall; you earn a salary to do your job, which is to satisfy your customers' needs. You told my colleague on the phone that he would have to pay twice for the semester to be able to empty the storage unit, even though the transfer had already been made. My colleague asked to leave his belongings and come back the same day to pick them up, and you refused. An access card can be issued at any time, and it's your job to do it. I called from France and was informed that the storage unit was already rented to someone else and that there was no more availability. YOUR JOB IS NOT TO THROW THINGS AWAY, BUT TO STORE THEM. Have a good day. Response: I am the contract holder. Have some shame. You refused my colleague access afterward, even though the contract allows automatic access. I wasn't authorized to return the same day to retrieve my belongings because, according to you, the deadline had already passed, which you yourself confirmed in your message here. I called myself from France to explain the importance of the documents contained there, and you refused to store everything in an open space under the pretext that Wednesday was a holiday (once again refusing to issue an access card). Then, when I asked to leave it inside the storage unit, you informed me that it was full and completely occupied. Is this what you call facilitating the emptying of the premises? The only thing you offered was to throw away my things, which isn't your job. What do you actually do? Store or sell other people's junk? You have no shame. I will report this to your superiors. I hope this serves as a warning to others.