Lockwood Self-Storage

Update 4/19/25: After mailing the photos of proof of the damage sustained as described following, this manager has yet to contact me, acknowledge the proof of damage, or apologize. The damage did occur as described, and it was due to a water leak in the ‘atmosphere controlled’ storage room. Still waiting for the acknowledgement and apology. Guess I’ll pack a lunch. The contract with this company, like all self-storage facilities, has a clause not just limiting liability but that completely excuses them of all responsibility in case of damage to your property. Understood. However, if they’re going to call a storage unit ‘atmosphere controlled’, they should never neglect to ensure that it is actually atmosphere controlled. I trusted this facility that their units would be free from excessive cold and heat, excess humidity, and certainly free from roof leaks. I chose to temporarily store a large quantity of valuable antique paintings and pictures in period, original frames… and it was under a roof leak. The moisture utterly destroyed pictures, frames, and documents. The attendant who saw the damage when I cleared the unit was shocked at the extent of damage. I suffered a loss worth tens of thousands of dollars. They re-rented that space within a day or two with no repair because they denied the leak was there. They say they are not responsible even though they should have known of the leaks. I have photos to show the watermarks on walls and on the concrete in the unit. It did not dawn on me that the watermarks were from leaks but it’s safe to say if that had occurred to me I would never have paid for their unit. There are other storage facilities in Oviedo. I recommend you use ANY of them over this place. The owner was unapologetic and didn’t contact us afterward. It was difficult to even get someone on the phone. If you do rent here and use their ‘atmosphere controlled’ unit, have insurance, and certainly check for signs of roof leaks first.